We ship orders received before 3pm PT within one to two business days. We currently offer three shipping methods: USPS First Class (3-5 day delivery), USPS Priority Mail (2-3 day delivery) and USPS Priority Express (1-2 day delivery), UPS and DHL Express for outside the USA. At checkout, you will have the option to select your shipping speed.
Outside the U.S.A, we ship regularly to Canada, Australia, New Zealand, the U.K., most countries in the E.U., Israel, South Africa, the UAE, South Korea, and Japan.
When a package is shipped outside of the USA, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination as required by your local government. You are responsible with ensuring to comply with laws and regulations of the country of destination and may be required to pay these taxes and/or fees in order to retrieve your package in your country. Barkertime does not have any responsibility on these additional charges that may apply.
If you are located outside the countries mentioned above, please contact us to see if we can ship our products to your country.
Shipping Protection / Insurance
We partner with Route to provide affordable insurance for your orders placed on our Website. Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance for your package.
To file an insurance claim for your order that you purchased Route Protect for, please click here.
After placing an order, you will receive your order ID in our confirmation email. You can track your order status here. You will get an email notification from our system when your order is in transit to your shipping address and when it is delivered. There will be a link in the email to track the shipment.
- If you haven’t received an order confirmation email from us and your credit card or payment account has been charged, please contact us.
- If you haven’t received an order confirmation after an hour of placing the order on our Website, please check your spam box as sometimes your ISP might mistakenly block our emails. If you still don’t have the order confirmation email, please contact us.
Barkertime is not responsible for lost or stolen packages. If the tracking status shows “Delivered”, please contact the carrier directly (USPS 1-800-ASKUSPS)
As always, please contact us if you have any questions about your orders and packages.
Returns & Exchange
Barkertime is proud to offer quality products with your pet in mind. Our goal is 100% customer satisfaction. We want you and your pet to be completely happy with your order from us. If for any reason you are not satisfied or the item doesn’t fit your pet properly, we will gladly accept your timely return of new, unused, unwashed, unaltered, or defective products. Returns and exchanges are accepted on merchandise within 30 days of purchase. Returned items must be received within 10 days of authorization.
To make a return request, please click here. Return items without proper authorization from us will not be accepted.
Terms and Conditions of Returns include but are not limited to:
- Only unworn, unused, unwashed, and/or unaltered items can be returned (if your pet only tries on the item for fit, you can return it)
- Items must be returned with original packaging and tags (if any)
- Packaged products must be returned brand new, with original packaging and in resalable condition
- No pet hair, smell, stains on items,and any other sign of use
- Custom-orders (items that are custom made to your pet’s specific measurements) are NOT returnable, but can be exchanged on a case-by-case basis. Please contact us if you need to exchange a custom order
- Original shipping charges are not refundable. If you received free shipping on your original order and choose to return your order, the shipping cost already paid by Barkertime will be deducted from the total return value
- Gift cards cannot be exchanged or returned
- Credit card processing fees or payment processing fees (PayPal, Amazon Pauments) are not refundable and will be deducted from the refund amount
- If a delivery is “Returned to Sender” due to the customer providing an incorrect delivery address or failure to collect the package from a designated post office or outlet after a notification is left at the delivery address, the order will incur a Return To Sender fee and the original shipping charges are not refundable
- Refunds are processed within 5 business days of receiving the return items
- All returns for reasons due to change of mind or “no longer wanted” are assessed a 5% restocking fee
- All refunds, regardless of reasons, are subject to a 3.5% processing fee imposed by the credit card and payment processors (PayPal, Square, Stripe, Amazon Payments).
- We reserve the right to refuse a return or charge a restocking fee if these conditions are not met. We reserve the right to reject any return not postmarked within 30 days of purchase, not return without proper authorization from us
- If the returned item shows signs of use, damage or non-resalable conditions, a restocking fee of up to 50% the original purchase price may be assessed
- If you had bought the product by mistake or no longer need it, a restocking fee of 10% will be deducted from your order refund
Instructions for Return:
- Click here to make a return request
- We will authorize your request for each return/exchange within 1-2 business days of request. We are not responsible for merchandise returned without proper authorization from us
- Customer is responsible for the shipping cost of the return shipment. If you’d like, you can request a pre-paid shipping label on the Return Request form from us. A flat fee of $8.50 for the pre-paid shipping label will be deducted from the credit refund to your original order
- We are not responsible for lost, stolen, or damaged return shipments. We strongly recommend that you email us the tracking number of the return package
- Upon your request and our receipt of the returned products, we will issue refunds for returned products. We will return payment, less shipping charges and/or any restocking fees, to you within 30 days of your request.
COVID19 Update: If you need extra time to mail back the items due to travel restrictions and health concerns during COVID19, please contact us and let us know. We will be more than happy to extend the return period for you.
If you need to cancel your order after placing your order, please contact us as soon as possible. We cannot guarantee your order will be cancelled once it has been processed and shipped, but we will try our best to stop the shipment as soon as we receive and process your request. We will confirm with you via email whether or not your order has been cancelled.
All cancelled orders are assessed a 5% cancellation fee if under $100, and 3.5% if over $100. This is due to the credit card processor and PayPal not refunding the processing fees when a customer cancels an order.
As always, please contact us if you have any questions or require assistance with your orders.